FAQs

Q: How do I care for embroidered products from A Stitch In Time?

A: Generally, we recommend hand or machine-washing cold on the delicate cycle and hanging dry for the best care. 

Visit Garment Care for additional care tips and product-specific recommendations.

Q: What is A Stitch In Time’s return policy?

A: We have a 14-day return policy, which means you have 2 weeks after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need a proof of purchase and your original packing. 

Please note that preorder items are not eligible for returns.

Visit our Refund Policy for additional details.

Q: I live in Colorado. Can I pick up my product locally?

A: At this time, A Stitch In Time Company does not offer the option for local pickup.

Q: Who runs ASITC?

A: A Stitch In Time Company is woman-owned and operated by founder Sara Engelman. Our digital marketing and SEO initiatives are also woman-led in partnership with Olivia Snider.

Q: How old is A Stitch In Time Company?

A: A Stitch In Time Company has been providing quality embroidered products for 8+ years. Our official website and brand launched June 2022.

Visit ASITC Story for additional details. 

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Thank you for choosing ASITC! If you have any further questions or concerns, feel free to Contact Us.